Refund policy
We always want you to be delighted with your Isle of Omni purchase, but if for some reason you are not then you can return your items for a return or exchange within 30 days of receiving them, provided the products returned are:
- Returned within 30 days
- In complete, perfect condition,
- They are unused and unwashed
- With their original packaging
All quilts and pillows are final sale and not returnable.
We strive to deliver a fantastic experience – so our returns and refund process is easy! We don’t deal with many returns, so we ensure that each one is handled with care and personal attention.
To start the process simply download the returns form below, fill it out and send it to us along with your items. Please ensure that you include proof of purchase with your returned item. Without proof-of-purchase, a gift card or exchange voucher will be offered at the lowest selling price for the returned item.
Isle of Omni will always uphold your rights under the Consumer Guarantees Act 1993. If you believe that your rights have been infringed, please contact us so that we can work with you to reach a positive solution.
If you receive goods that are damaged or faulty please let us know for a full replacement.